Introduction to Active Listening for Auditors

People often confuse the physical act of hearing with the emotional art of listening.People often confuse the physical act of hearing with the emotional art of listening. The modern educational system emphasizes speaking and writing, but does not teach the important skill of active listening.

When you genuinely listen you show respect, create trust, and develop rapport. Active listening also helps you

1) identify and solve problems,
2) increase your knowledge and
3) avoid misunderstandings

By the end of this session, participants should be able to:

Define Active Listening Explain why you should care about active listening Explain why we listen Identify what’s stopping you from actively listening Explain the listening styles Identify and explain listening strategies

Define Active Listening
Explain why you should care
Explain why we listen
Identify what’s stopping you from listening
Identify and explain listening strategies