Introduction to Active Listening
for Internal Auditors
People often confuse the physical act of hearing with the emotional art of listening. The modern educational system emphasizes speaking and writing, but does not teach the important skill of active listening.
When you genuinely listen you show respect, create trust, and develop rapport. Active listening also helps you
1) identify and solve problems,
2) increase your knowledge and
3) avoid misunderstandings
By the end of this session, participants should be able to:
Define Active Listening Explain why you should care about active listening Explain why we listen Identify what’s stopping you from actively listening Explain the listening styles Identify and explain listening strategies
What are you waiting for?
About the Instructor
Robert Berry is an international speaker, trainer and consultant. He is known for creating engaging courses that teach through story telling.
What They're Saying About This Course
Who ever said audit was boring? A perfect example of how to use story telling to bring your point to life. Great job.