Having Difficult Conversations with Audit Clients
Course Overview
From having to tell clients about a fraud, to hearing them disagree about an audit issue, to apologizing because we were wrong; as auditors, we often find ourselves in unpleasant conversations.
But it is not always the client’s fault.
Knowing how to handle difficult conversations is critical in developing and maintaining relationships with audit clients.
We constantly have to:
- Give feedback on processes and controls
- Deliver bad news when are broken
- Apologize when we make mistakes
In this session, we’ll discuss how to
- Control the flow of a potentially difficult conversations
- Analyze behaviors to better understand why we react the way we do
- Appreciate the power of emotions and use them to your advantage
- Prepare for and deliver bad news using a systematic technique
- Apologize to show your sincerity
Course Benefits
- Discover the power of emotions in conversations
- Identify strategies that help with difficult conversations
- Explore how to deliver bad news to audit clients
- Recognize when to apologize and how to do it
- Develop a process to have difficult conversations
Learning Objectives
- Discover the power of emotions in conversations
- Identify strategies that help with difficult conversations
- Explore how to deliver bad news to audit clients
- Recognize when to apologize and how to do it
- Develop a process to have difficult conversations
Course Categories
Auditing, Communication, Personal Development, Specialized Knowledge
Course Level
Advanced, Basic, Intermediate
Ideal Audience Auditor - Director, Auditor - Executive, Auditor - Manager, Auditor - Senior, Auditor - Staff
Delivery Methods Hybrid, In Person, Virtual
Fields of Study Auditing, Communication, Personal Development, Specialized Knowledge
Course durations (hours)
4, 8