Active Listening for Internal Auditors

Program Overview
Listening is an important skill for auditors. Unfortunately, the modern educational system emphasizes speaking and writing, but does not teach the important skill of active listening. And we often confuse the physical act of hearing with the emotional art of listening.

When you genuinely listen you show respect, create trust, and develop rapport. In this session, we'll explore active listening and how it helps you

1) identify and solve problems,
2) increase your knowledge and
3) avoid misunderstandings

Course Syllabus

Learning Objectives

-Explore the concept of active listening

-Recognize why you should care about active listening

-Identify barriers to active listening

-Discover active listening strategies

-Build active listening strategies to improve communication skills

Who Should Attend

-Internal auditors of any level

-External auditors

-Compliance professionals

-CPAs and Chartered Accountants

Program Duration(s)

This session is available in a 1, 4 or 8 hour sessions.

The one hour session is an introduction to active listening.

Below is the program/course outline.

Bear in mind that the level of depth and detail for each topic area varies depending on the total program duration.

Field of Study


-Auditing (Governmental)


What is Active Listening?

-Discuss the differences of Listening vs. Hearing

Why Should You Care?

-The benefits of active listening and why it matters

-The 4 reasons we listen

What's Stopping You?

-6 barriers to good listening

Increase Your Listener Awareness

-The 4 listening styles

-The stages of listening

-How to manage your noise

Listening Strategies

-6 ways to improve your listening

-How to exercise empathy

-Practice paying attention


Course Additional Information

Contact us if you are interested in seeing this course at your company, IIA chapter or auditing event.

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