Active Listening for Internal Auditors, an Introduction
Course Overview
People often confuse the physical act of hearing with the emotional art of listening. The modern educational system emphasizes speaking and writing, but does not teach the important skill of active listening.
When you genuinely listen you show respect, create trust, and develop rapport. Active listening also helps you
1) identify and solve problems,
2) increase your knowledge and
3) avoid misunderstandings
This course is designed to give auditors an introduction to the active listening process.
Course Benefits
Internal auditors will benefit from this course by
- Learning the importance of active listening for audit professionals
- Understanding the listening process
- Improving relationships with audit clients through active listening
Learning Objectives
By the end of this course, participant should be able to
- Define Active Listening
- Explain why you should care
- Explain why we listen
- Identify what’s stopping you from listening
- Identify and explain listening strategies
Course Categories
Auditing, Communication
Course Level
Basic
Ideal Audience Auditor - Director, Auditor - Executive, Auditor - Manager, Auditor - Senior, Auditor - Staff
Delivery Methods Hybrid, In Person, On Demand, Virtual
Fields of Study Auditing, Communication
Course durations (hours)
1, 1.5