Dealing with Difficult (Audit) Clients
Course Overview
Auditors often have to deal with difficult people.
And they are not always clients
Fortunately psychologists have been studying difficult people for years. Which means we can take those lessons and learn how to identify and deal with difficult behaviors in general or while auditing.
Course Benefits
By the end of this course, you will be able to
- Get yourself in the right mental attitude to deal with your difficult person
- Learn how to respond to various problematic players in your work life
- Engage in constructive conversations
- Select an appropriate conflict resolution style to get maximum results
- Identify and manage toxic words
- Develop a strategy for dealing with different types of difficult people
Learning Objectives
- Discover the right mental attitude for dealing with difficult people
- Recognize problematic players in your life
- Identify toxic words and behaviors
- Develop a strategy for dealing with difficult people
Course Categories
Auditing, Communication
Course Level
Advanced, Basic, Intermediate
Ideal Audience Auditor - Director, Auditor - Executive, Auditor - Manager, Auditor - Senior, Auditor - Staff
Delivery Methods Hybrid, In Person, Virtual
Fields of Study Auditing, Communication
Course durations (hours)
1, 4, 6, 8