Dealing with Difficult (Audit) Clients

Course Overview

Auditors often have to deal with difficult people.
And they are not always clients

Fortunately psychologists have been studying difficult people for years. Which means we can take those lessons and learn how to identify and deal with difficult behaviors in general or while auditing.


Course Benefits

By the end of this course, you will be able to

  • Get yourself in the right mental attitude to deal with your difficult person
  • Learn how to respond to various problematic players in your work life
  • Engage in constructive conversations
  • Select an appropriate conflict resolution style to get maximum results
  • Identify and manage toxic words
  • Develop a strategy for dealing with different types of difficult people

Learning Objectives 

  • Discover the right mental attitude for dealing with difficult people
  • Recognize problematic players in your life
  • Identify toxic words and behaviors
  • Develop a strategy for dealing with difficult people


Course Categories 
Auditing, Communication 

Course Level
Advanced, Basic, Intermediate 

Ideal Audience Auditor - Director, Auditor - Executive, Auditor - Manager, Auditor - Senior, Auditor - Staff

Delivery Methods Hybrid, In Person, Virtual 

Fields of Study Auditing, Communication 

Course durations (hours)
1, 4, 6, 8 

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